Discover
the Aizan CALL ALLOCATOR
voice advantage
solutions@aizan.com | 1.866.799.9222
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CALL ALLOCATOR
features [pdf] 
CALL ALLOCATOR in action case studies:
Ornge Medical Transport trust hosted communications to ensure business continuity.
CALL ALLOCATOR provides real-time load balancing for inbound calls. It provides precise and dynamic call routing across multiple contact centres – anywhere, anytime, every time, based on your business priorities and according to your service level criteria. Optimizes call routing for contact centre staff by balancing inbound calls according to available agent resources, including skill levels and language criteria – and overall call volume, time of day or day of week or other business priorities.
Calls may be answered and routed silently or callers may be presented with interactive menu options. You can even interact with callers to determine language of preference and route calls to appropriate agents. And you can schedule downtime for call center staff to facilitate training, meetings, equipment maintenance or breaks.
CALL ALLOCATOR is always online and available for immediate routing changes, either proactively planned or when unique situations arise. Your calls are answered and directed by a fully hosted, secure, reliable service, eliminating the need for redundant telecom networks to support overflow or for failsafe protection. Callers never experience busy signals. In event of destination failure, a default-terminating number will be used to ensure all calls are answered.
Fully hosted, secured, supported and maintained by Aizan, CALL ALLOCATOR is not affected by issues that could have a negative impact on calls. With no investment in hardware, software or maintenance, CALL ALLOCATOR provides for the immediate integration and engagement of new facilities or services, all under client control—without hardware investments.
CALL ALLOCATOR is part of the Aizan Voice Assurance Suite, which also includes AUTOMATED VIRTUAL ATTENDANT (AVA), Enhanced Messaging Application (EMA), INFOLINE, Keep Originator On Line (KOOL), Virtual Contact Center (VCC), Virtual Fax Manager (VFM), and other products.
• Balance and route incoming calls over multiple contact centres in real time
• Direct calls to the best contact based on skills, time zones or other criteria
• Start delivering benefits immediately
Aizan. Providing voice solutions for:
Business continuity | Marketing initiatives | Client care relations | Business process improvement
Call 1.866.799.9222 or visit www.aizan.com today for more information on how
Your Hosted Voice Advantage can help you achieve your goals.
solutions@aizan.com
101-1725 Sixteenth Avenue, Richmond Hill, Ontario, Canada L4B 0B3
1.866.799.9222 | www.aizan.com
