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The hosted, pay-as-you go Aizan Voice Assurance Suite of products delivers the advantages of voice, boosts marketing effectiveness, improves customer service and employee productivity, and ensures business continuity—all while cutting telecom costs.
Contact Centres
Contact Centres boost productivity and effectiveness using Aizan solutions. CALL ALLOCATOR, a real-time inbound call load balancing application, routes calls to contact centres across multiple contact points. VIRTUAL CONTACT CENTRE (VCC) answers calls and directs them to any location, at anytime. Keep Originator On Line (KOOL), a power-dialing product with no predictive dialer lag, places outbound calls. Enhanced Messaging Application (EMA) sends outbound interactive broadcast messages; recipients can connect to a live agent using a touchtone phone.
Public Sector
Federal, provincial/state and municipal governments and agencies use Aizan to communicate more effectively. VIRTUAL CONTACT CENTRE (VCC) answers calls and directs callers to available agents, no matter their location. INFOLINE lets stakeholders call an information line for urgent information updates. It handles hundreds of thousands of calls per hour, so there is never a busy signal. For agencies that operate contact centres, CALL ALLOCATOR balances loads in real time and dynamically routes calls across multiple contact centres. Enhanced Messaging Application (EMA) lets you quickly broadcast messages to contacts. Libraries can use it to broadcast overdue book reminders. Virtual Fax Manager (VFM) delivers incoming faxes to designated email inboxes, ensuring confidentiality, and eliminates fax lines, fax machines and paper.
Education
Educators use Aizan products to keep in touch with students or prospective students, parents and guardians and other community stakeholders. Enhanced Messaging Application (EMA) lets educators send interactive broadcast messages to defined contacts. Send marketing messages, reminders of important dates or urgent information. In case of an urgent situation, INFOLINE lets stakeholders call one number for updates. Virtual Fax Manager (VFM) delivers incoming faxes to designated email inboxes, ensuring confidentiality, and eliminates fax lines, fax machines and paper.
Fundraising
Fundraising, non-profit and non-government organizations benefit from Aizan solutions. Keep Originator On Line (KOOL), a power-dialing product with no predictive dialer lag, is used for outbound fundraising and information campaigns. Enhanced Messaging Application (EMA) sends outbound interactive broadcast messages; recipients can connect to a live agent using a touchtone phone. Virtual Fax Manager (VFM) delivers incoming faxes to designated email inboxes, ensuring confidentiality, and eliminates fax lines, fax machines and paper.
IT & Telecom Consultants
Information Technology and Telecom Consultants use Aizan solutions to help clients cut telecom costs, improve customer service and boost business continuity. Keep Originator On Line (KOOL), a power-dialing product, gives clients on-site and remote outbound calling options. VIRTUAL CONTACT CENTRE (VCC) answers calls and directs callers to any location. INFOLINE lets stakeholders call organizations for information updates. It handles hundreds of thousands of calls per hour so callers never hear a busy signal. Automated Virtual Attendant (AVA) answers calls made to the AVA number and directs them to right person—anywhere, anytime. CALL ALLOCATOR balances inbound loads and routes calls across multiple contact centres. Virtual Fax Manager (VFM) delivers incoming faxes to designated email inboxes, ensuring confidentiality, and eliminates fax lines, fax machines and paper. Enhanced Messaging Application (EMA) lets your clients send interactive broadcast messages to their contacts, on time and on budget. In fact, Aizan’s products are so dynamic, you will want to use them to improve your marketing, customer service and productivity.
Financial Sector
The Financial Services industry uses Aizan solutions to provide customer service and to market new products to customers. Keep Originator On Line (KOOL) is a multi-feature power-dialing product that lets you automate outbound calls, with no predictive dialer lag. VIRTUAL CONTACT CENTRE (VCC) answers inbound calls and directs them to designated call centre or agents. CALL ALLOCATOR balances inbound call loads in real-time and routes calls across multiple contact centres. Use INFOLINE in conjunction with marketing campaigns to present information by telephone to callers. It handles hundreds of thousands of calls per hour, so callers never experience busy signals. Enhanced Messaging Application (EMA) broadcast messages to contacts in a timely, affordable manner. Virtual Fax Manager (VFM) delivers incoming faxes to designated email inboxes, ensuring confidentiality, and eliminates fax lines, fax machines and paper.
Insurance Industry
The Insurance Industry uses Aizan solutions to provide customer service and to market new products to customers. Keep Originator On Line (KOOL) is a multi-feature power-dialing product that lets you automate outbound calls, with no predictive dialer lag. VIRTUAL CONTACT CENTRE (VCC) answers inbound calls and directs them to designated call centre or agents. CALL ALLOCATOR balances inbound call loads in real-time and routes calls across multiple contact centres. Use INFOLINE in conjunction with marketing campaigns to present information by telephone to callers. It handles hundreds of thousands of calls per hour, so callers never experience busy signals. Enhanced Messaging Application (EMA) broadcast messages to contacts in a timely, affordable manner. Virtual Fax Manager (VFM) delivers incoming faxes to designated email inboxes, ensuring confidentiality, and eliminates fax lines, fax machines and paper.
Emergency Services
Emergency Services use INFOLINE to give stakeholders one number to call for information updates. INFOLINE handles hundreds of thousands of calls per hour, so callers always get through. Enhanced Messaging Application (EMA) lets you quickly broadcast an urgent voice message to contact lists. VIRTUAL CONTACT CENTRE (VCC) answers incoming calls and directs them to any agent in any location. Virtual Fax Manager (VFM) delivers incoming faxes to designated email inboxes, ensuring confidentiality, and eliminates fax lines, fax machines and paper.
Retail
Retail organizations engage in proactive customer service and marketing using Aizan’s products. Keep Originator On Line (KOOL), a power-dialing product, is used to follow-up on sales or to inform clients of new products. Enhanced Messaging Application (EMA) sends interactive broadcast messages to customers who want to be kept up to date. Virtual Fax Manager (VFM) delivers incoming faxes to designated email inboxes, ensuring confidentiality, and eliminates fax lines, fax machines and paper.
Service Sector
Companies in the Service Sector use Aizan products to engage in proactive customer service and marketing. Enhanced Messaging Application (EMA) sends interactive broadcast messages to remind customers of appointments, to keep customers up to date on new services or to contact customers with overdue accounts. Keep Originator On Line (KOOL) is a power-dialing product that can be used as above; however, outbound calls are made by live agents. Virtual Fax Manager (VFM) delivers incoming faxes to designated email inboxes, ensuring confidentiality, and eliminates fax lines, fax machines and paper.
Travel Agencies
Large travel agencies that do outbound calling use Keep Originator On Line (KOOL), a hosted power-dialing product with no predictive dialer lag, to save time making calls and use Enhanced Messaging Application (EMA) to send repeat-business generating interactive broadcast messages. Automated Virtual Attendant (AVA) lets inbound callers reach agents, no matter where they are located. Virtual Fax Manager (VFM) delivers incoming faxes to designated email inboxes, ensuring confidentiality, and eliminates fax lines, fax machines and paper.
Advertising Agencies
Advertising Agencies use Aizan solutions to expand the reach of advertising campaigns they develop for clients. For instance, use INFOLINE in conjunction with print, broadcast or web-based ad campaigns to present additional information by telephone. Publish the INFOLINE phone number and let INFOLINE handle incoming calls. It handles hundreds of thousands of calls per hour, so callers never experience busy signals. Enhanced Messaging Application (EMA) lets you create and broadcast messages to your client’s contact lists in a timely, affordable manner. Ad agencies can also improve their inbound fax system. Virtual Fax Manager (VFM) delivers incoming faxes to designated email inboxes, ensuring confidentiality, and eliminates fax lines, fax machines and paper.
Manufacturing
Manufactures quickly notify employees of shift changes using Enhanced Messaging Application (EMA) to send out interactive broadcast messages. In case of an emergency, urgent messages can be sent to community stakeholders and employees. Employees and other stakeholders can be given an INFOLINE number to call for updates on shifts or urgent matters. Customers can call an Automated Virtual Attendant (AVA) number and be directed to the right person—anywhere, anytime. Virtual Fax Manager (VFM) delivers incoming faxes to designated email inboxes, ensuring confidentiality, and eliminates fax lines, fax machines and paper.
Utilities
Utilities quickly notify employees of shift changes using Enhanced Messaging Application (EMA) to send out interactive broadcast messages. In case of an emergency, urgent messages can be sent to community stakeholders and employees. Employees and other stakeholders can be given an INFOLINE number to call for updates on shifts or urgent matters. Customers can call an Automated Virtual Attendant (AVA) number and be directed to the right person—anywhere, anytime. Virtual Fax Manager (VFM) delivers incoming faxes to designated email inboxes, ensuring confidentiality, and eliminates fax lines, fax machines and paper.
Oil & Gas
Oil, gas and other resource companies quickly notify employees of shift changes using Enhanced Messaging Application (EMA) to send out interactive broadcast messages. In case of an emergency, urgent messages can be sent to community stakeholders and employees. Employees and other stakeholders can be given an INFOLINE number to call for updates on shifts or urgent matters. Customers can call an Automated Virtual Attendant (AVA) number and be directed to the right person—anywhere, anytime. Virtual Fax Manager (VFM) delivers incoming faxes to designated email inboxes, ensuring confidentiality, and eliminates fax lines, fax machines and paper.
Aizan. Providing voice solutions for:
Business continuity | Marketing initiatives | Client care relations | Business process improvement
Call 1.866.799.9222 or visit www.aizan.com today for more information on how
Your Hosted Voice Advantage can help you achieve your goals.
solutions@aizan.com
101-1725 Sixteenth Avenue, Richmond Hill, Ontario, Canada L4B 0B3
1.866.799.9222 | www.aizan.com
