By partnering with Nemesysco, Aizan adds emotive analytics to a wide range of standard voice analytics.
“Getting a sense of how callers and agents are interacting with each other adds a perspective to voice analytics that is potent said Sean Morris, CEO at Aizan. We can now show you what was said as well as how it was said, he continued, and this significantly increases the ability of clients to improve service, skills, training and understanding of their customers.”
Aizan has embedded the Nemesysco QA5™ engine into the core voice platform and voice analytics can be added to any call routing, IVR or recording application.
“QA5 technology monitors calls for a wide range of emotional responses, including anger, upset and signs of stress.” explained Amir Liberman, CEO of Nemesysco, “The ability to automatically identify mishandled calls, and then flag sensitive portions within those calls, adds tremendous value to any call center operation, making better use of managers’ time and skills”.
Nemesysco is a privately held company based in Israel, dedicated to the advancement of voice analysis technologies, by building and deploying unique patented technology that is distributed throughout the world to both security and civilian markets.
Aizan is a future forward thinking cloud voice company which is bold, creative, and passionate about finding ways to improve services within the telecommunications industry. Aizan offers leading Cloud services such as IVR, Recording, Outbound Messaging, Voice Analytics all within secure, diverse Canadian Datacenters.
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