Intelligent Toll Free combines carrier grade Toll Free functionality with the latest Voice Analytics and Call Routing technologies creating a Toll Free service that is flexible, robust and provides key business metrics about callers and agents.
“The challenge with Voice Analytics is the sheer volume of data that is generated, requiring specialized skills and professional services to design, implement and deploy a solution, putting the cost and complexity of Voice Analytics out reach of most businesses said Sean Morris, CEO at Aizan.
We have integrated the smartest analytical technologies into the Intelligent Toll Free engine giving business a single place to get Voice Analytics, Call Routing, IVR, Recording, and Redaction. Any Toll Free number in North America can simply be terminated to our platform and as a PCI compliant service provider, based in Canada, our client’s data is secure and protected.” Sean said.
Intelligent Toll Free is a cloud based solution where the client simply chooses the services best suited to their business requirements. Once their Toll Free is pointed at the Aizan platform, and it starts processing calls the key business metrics are generated and posted to a web portal.
Aizan is proud to be launching three scorecards covering most business needs for Voice Analytics. If a client needs a specific and altered set of measurements, or deeper view into analytics, the solution can be customised to meet client needs.
Aizan is a future forward thinking cloud voice company which is bold, creative, and passionate about finding ways to improve services within the telecommunications industry. Aizan offers unique cloud based Call Routing, IVR, Voice Analytics, recording and redaction based on traditional and IP voice networks. As a PCI Compliant (level 1) service provider, based in Canada, the data gathered for clients is secure.
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