For the first time ever, Canadian companies can access CallMiner speech analytics as a hosted service, while retaining data within Canada and without having to purchase and manage premise based equipment. Organizations using speech analytics can instantly access and review data from millions of customer engagements, identify cost reduction and optimization opportunities, monitor compliance, and easily uncover the root cause of issues.
With CallMiner analytics integrated into Aizan's cloud platform, customers now have access to award winning speech analytics functionality alongside extensive call routing, IVR and recording capabilities. Aizan offers a full suite of CallMiner functionality, ranging from easy to use and deploy score cards all the way to highly customised professional services.
“The ability to see what clients and agents actually said and then being able to take action on improving service add an enormous benefit to our clients. Being the only hosted CallMiner service provider in Canada is a significant differentiation point for our company and our core services.” said Sean Morris, CEO at Aizan.
“We are very excited to partner with Aizan Technologies,” said Terry Leahy, CEO at CallMiner. “They have the ability to deliver a wide range of services to fine-tune and manage analytics to deliver maximum return on investment for their customers. Their level of service and support is unparalleled in the carrier space.”
Aizan is a future forward thinking cloud voice company which is bold, creative, and passionate about finding ways to improve services within the telecommunications industry.
CallMiner believes that resolution is the fundamental driver of positive customer experiences. When contact center agents and others responsible for customer engagement are enabled by insight and feedback in real-time, they can dramatically improve the rate and speed of positive outcomes. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails, and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvements. Highlighted by multiple customer achievement awards, CallMiner has consistently ranked number one in customer satisfaction, including recent surveys conducted by DMG Consulting and Ovum. For more information, please contact CallMiner at (781) 547-5666, or visit www.callminer.com.
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