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Big Data in your call center, yes it’s there!

Intelligent Toll Free

It's common for companies to record customer service calls. But what insights are they gaining from all that data?

You hear the recording whenever you phone a contact center: "Calls may be recorded for training and quality purposes." Of course, companies use recordings for training and compliance purposes, but they could do a lot more with this Big Data.

The issue facing every company today is knowing what to do with all that good stuff once you have it. Every contact center is acquiring a ton of customer experience data ; but, without an efficient way of turning this into viable information for business optimization it’s essentially useless.

With Intelligent Toll Free, Big Data can be an invaluable resource in your contact center. Through our customer data analysis, you can accurately identify customer behavior and trends, and ensure that you exceed expectation for customer experience.

Our Analytics dashboard helps in spotting trends and issues, no matter your traffic we analyse everything so you don't have too!  Imagine being able to free up your Quality Assurance teams to implement changes instead of spending days finding what our analytics engine found in minutes.

With implementing Intelligent Toll Free your call center will be able to;

  • Spend less time listening to random recordings.
  • Train agents with a focus on identified issues.
  • Measure what callers are saying, valuable market intelligence can be captured and used for product and service planning.  
Customer experience is what dictates training and processes within any contact center environment, take the next and equip your team with the right tools to succeed.
For more information contact us at sales@aizan.com or 1-866-799-9222 and select Option 3
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