Aizan provides Survey Tools to organizations across North America, who use the capabilities for a number of functions including voting, employee response, vendor service confirmation and service ratings.
Service rating surveys, or post call survey is probably the most interesting as it provides a direct comparison to other measurement tools like email or “reach out” measurement tools that often happen sometime after the client interaction.
A key differentiator of the Aizan Survey Tool is that it can be geared for almost any post call survey including Net Promoter Score (NPS), Qualitative message type feedback, J.D. Power classification or a combination of different Quantitative and Qualitative responses.
Based on the current programs that Aizan has running with large Enterprise clients, the speed, accuracy and levels of response for a post call survey is substantially higher and more accurate than any “after the fact” survey tool.
A large client who converted from email surveys to the Aizan post call survey saw dramatic improvements in the number of respondents(8% -v- 71%) which provided them with an opportunity of improving their Customer Satisfaction (CSAT) scores through direct and immediate agent intervention and training (88% -v- 91%).
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