Customer Experience is one of the buzzwords for 2017, however with such a competitive marketplace how do you deliver the best possible experience? The process for many years has been to evaluate a sample of calls chosen by your quality assurance team which is then scored and used for training to correct any issues. This way of QA has been effective but with higher call volumes and very little margin for error, how can you stand out in the crowd?
Why worry about Customer Experience?
What organisations need the most work on Customer Experience?
The issue is that with so much data and very little time to react it can be very cumbersome and costly to stay competitive in this space.
Our engagement with large enterprise over the last 18 years, we have heard the same stories of how difficult it was to stay ahead, which is why we created i800 with speech analytics. i800 is fully cloud based and can be added to virtually any call centre or enterprise with no one premise equipment or upfront investment, allowing you to take advantage of speech and emotive analytics.
You can now provisioning and manager your Toll Free assets in one easy to use web portal and add recording and speech analytics for an extensive solution that automatically provides CX metrics and data as calls are completed.
The Analytics Game Changer!
How does it help?
Benefits of Speech Analytics
Contact us today to take you on a test drive with the future of Quality Assurance!
We just sent you an email. Please click the link in the email to confirm your subscription!