Aizan has developed a unique recording capability that allows for independent audio channel recording between two or more parties e.g. an agent and a customer. We call this audio recorder the Aizan Enhanced Recorder (AERo).
By recording each channel, we have the ability to combine the recordings into a stereo recording, providing greater control and improved productivity for quality assurance of recordings.
We have extended the functionality into our web call recording player that gives clients’ extended control over call recordings.
You can now choose if you want to listen to the recording where both parties are talking, or you can select to listen to a specific channel. In the case of one channel, you will only hear the person on that channel talking, with silence gaps when the other channel is talking.
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