Companies understand the impact network, email and website outages have on business. That’s why they have business continuity and disaster recovery plans in place. However, far too often companies do not include voice services in their plans. Telecom equipment is reliable, but it can go down. Fires, accidents or acts of nature might prevent staff from getting to the office or call centre.

What happens if you can’t answer the call when a customer wants to place an order or requires service? What does it cost if you lose the customer?

Losing calls, even temporarily, could result in lost sales or unhappy customers. It may mean employees cannot find out about important shift changes. Other stakeholders may not be able to obtain critical information or be contacted in urgent situations.

Independent of telecom infrastructure
Aizan’s hosted solutions are independent of your telecom infrastructure, which means they keep on humming even if your phone system goes down. If staff can’t make it into the office, you can redirect incoming calls to mobile phones, home phone, remote offices or other call centres. If the issue is simply an unexpected or seasonal spike in call volumes, Aizan solutions will step in to take up the load. In short, inbound calls get answered and you can continue to make outbound calls, deliver urgent messages and even receive faxes. Your customers are unaffected; your business continuity is assured.

Rollout quickly and reliably
Since there is no need to purchase, maintain or install any equipment, Aizan’s fully hosted, hardware-free application can be rolled out quickly. All that would be moot if the hosted applications went down. However, Aizan’s on demand delivery platform is located in one of North America’s premier telecommunications hubs. Aizan uses redundant telecom providers and has in place a triple backup system to carry calls and protect vital messages. That’s how Aizan manages over 150 million calls and messages per year, for over 350 clients across North America.

Hosted services cost far less than you might imagine. With Aizan’s Voice Assurance Suite you pay only for the services you use, not for fixed assets. You cut capital costs and other expenses while boosting productivity and business continuity – and you retain full control over your communication messages and processes.

You ensure business continuity, improve customer relationships, boost sales and cut telecom costs. All with Aizan. Now that makes business sense.

To find out how to take and make calls, even if your phone network is down or staff are not able to get into the office, connect with Aizan.

Call 1.866.799.9222 or email us today
for more information on Your Hosted Voice Advantage.

Whether you are making or taking calls, receiving or broadcasting voice messages,
maximizing the efficiency of your call centre or ensuring the continuity of your voice system,
you can trust your voice to the Aizan Voice Assurance Suite, which provides voice solutions for:

Business continuity | Marketing initiatives | Client care relations |
Business process improvement

A number of products in the Aizan Voice Assurance Suite are specifically designed to ensure business continuity under a variety of situations.

CALL ALLOCATOR: Provides real-time load balancing and precise dynamic routing across multiple contact centres through a secure website. Route calls based on number dialed (DINS), number party is calling from (ANI), area code party is calling from (NPA), time zone party is calling from, time of day or day of week. Use precision call routing to route predetermined percentages (down to 1%) of calls to different call centers. Also route calls to different call centres if lines are busy or a centre is otherwise unable to receive calls. In other words, use CALL ALLOCATOR to automatically build in business continuity if a call centre goes offline.

Enhanced Messaging Application (EMA): Reach the right contacts on time and on budget with interactive broadcast calls, voice messages, emails and short messages. Using the telephone, EMA enables rapid interaction with your target audience – in the language of your choice. Record one benefit message; EMA delivers thousands of messages in minutes. In case of urgent situations, keep customers, employees, other stakeholders or the general public informed and updated – even if your phone lines are down.

INFOLINE: A hosted solution, INFOLINE manages hundreds of thousands of incoming calls per hour and is ideal for providing current information to 100% of your audience by phone. Give your audience your INFOLINE phone number and let them know the circumstances under which they should call. It’s that simple. Immediately update your INFOLINE message when circumstances change. An authorized staff member can change the INFOLINE message remotely from any phone. Record messages in multiple languages. INFOLINE keeps on humming even if your phone system is down.

Virtual Fax Manager (VFM): Email has not made faxing obsolete. When it comes to inbound faxes, VFM delivers paperless transmissions, confidentiality and reliability – without fax lines or machines. Faxes sent to a designated local or toll-free number arrive directly in your email inbox as image files, so even if your phone system is down or your fax machine is out of paper or not working, you will continue to receive faxes. You can save faxes as files and forward them to others by email. Only print the faxes that must be printed and work towards a paperless office.

Add it all up and what do you get? You get the business continuity advantage from Aizan.
Now that makes business sense.

To find out how to take and make calls,
even if your phone network is down or staff are not able to get into the office,
connect with Aizan. Call 1.866.799.9222 or email us today
for more information on Your Hosted Voice Advantage.