OUR SOLUTIONS
We have gathered some amazing building blocks you can use to quickly and efficiently create voice applications of any type or complexity. They’re easy to access and use through the web portal, but if you need a hand, we’re here to help.
IVR
Highly scalable, highly redundant, tons of functionality
IVR in the cloud with all the functionality you can imagine with highly redundant and scalable capabilities.
We offer both INbound and OUTbound capabilities with highly complex routing, load balancing and queuing functionality.
Call Recording
High quality stereo recordings
Natively embedded into our platform, Recording can now be done in the cloud without any hardware. We offer recording on Toll Free and local numbers with full web based tracking and control of all recordings.
Redaction
Call recordings that meet PCI standards.
Our redaction services ensure that all your call recordings are scrubbed for sensitive data. We adhere to all PCI compliance requirements giving you peace of mind while still being able to record calls.
Voice Analytics
Word and Emotive analytics.
We provide extensive Call Analytics based on both Words and Emotions, converting your telephone calls into true Business Intelligence. Find out what your callers and staff are saying and what they are feeling when they interact with your company, without having to listen to a recording.
Cloud Contact Centre
Fully hosted Universal Queue contact centre.
A cloud-based contact centre offering universal queue providing the ability for an agent to handle voice calls, SMS, email, Facebook and Twitter. All the standard controls and functionality that you expect in enterprise contact centre software, without the capital investment.
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