Recording - Powered by Aizan

Call Recording

High quality stereo recording based on a specific percentage or call types.
We have developed a web based call recording capability that allows independent audio channel recording between two or more parties
(e.g an agent and a customer).
We call this audio recorder the Highly Intelligent Player (HIP).
How it works?
Channel Selection

You can now choose if you want to listen to the recordings where both parties are talking, or select to listen to a specific channel.
For example, in the case of one channel, you will only hear the person on that channel talking, with brief silence gaps when the other channel is in use.
This can save QA teams time and cost, making them more productive.
This allows you to now listen to individual channels of call, separating the caller from the agent and where required, suppress the silence on recording.
Highly Intelligent Player

This high quality stereo recorder is capable of all call types and based on specific percentage.
Benefits

Train
Record the calls to train agents and improve the Quality Assurance metrics.
Resolve
Resolve potential customer disputes equitably based on actual conversations.
Maximize
Resolve potential legal disputes and ensure compliance adherence.
Cloud
Maximize QA time and effort using the browser based tools without any on-premise requirements
Any questions?
We have answers.
1866 799 9222
1866 799 9222
sales@aizan.com
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Call Recording