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Voice

We can do almost anything with a telephone call and you can add each module
or functionality set when required.
The interface is clean and simple but provides the ability to build very complex call routing and control.
APIs and external data look-ups ensure that any integration with your systems is there when you need it.
Features

Call Allocation
Route calls based on time, day, date, CLID, DNIS and all sorts of other control that include remote API responses.
Call Queuing
High capacity call queuing, that is scalable, flexible and includes custom in-queue messaging and music.
IVR
Sophisticated IVR, with a myriad set of functionality, including web access for ease of use and real-time deployment.
Post Call Survey
Gain invaluable insights with customer feedback in a flexible format with results that are available in real-time.
Recording Sources
Record on our Cloud, or provide recordings from your premise equipment.
Fax
Two-way fax service with fax forwarding, print to fax and online storage.
If you need it, it is there.