TELECOMMUNICATION AS A SERVICE
We are an idea-based company that creates intelligent cloud-communication tools.
Our cloud platforms help major enterprises across North America stay connected and informed.
We connect businesses to their greatest asset: their customers.
HOW WE DO IT?
Aizan is a bright, nimble company that thrives on ideas and demonstrates thought leadership. In partnership with other innovative companies, we create intuitive and intelligent tools that help you connect with customers efficiently.
As early as 1999, our three founders established one of the first hosted IVR solutions in Canada, with the vision of providing intelligent solutions to companies who want to stop the hardware buying cycle. Today, the company remains true to its vision of providing cloud-based solutions that are simple, robust, scalable and affordable.
We have gathered some amazing building blocks you can use to quickly and efficiently create voice applications of any type or complexity. They’re easy to access and use through the web portal, but if you need a hand, we’re here to help.
Highly scalable, highly redundant, tons of functionality
IVR in the cloud with all the functionality you can imagine with highly redundant and scalable capabilities.
We offer both INbound and OUTbound capabilities with highly complex routing, load balancing and queuing functionality.
High quality stereo recordings
Natively embedded into our platform, Recording can now be done in the cloud without any hardware. We offer recording on Toll Free and local numbers with full web based tracking and control of all recordings.
Call recordings that meet PCI standards.
Our redaction services ensure that all your call recordings are scrubbed for sensitive data. We adhere to all PCI compliance requirements giving you peace of mind while still being able to record calls.
Word and Emotive analytics.
We provide extensive Call Analytics based on both Words and Emotions, converting your telephone calls into true Business Intelligence. Find out what your callers and staff are saying and what they are feeling when they interact with your company, without having to listen to a recording.
Cloud Contact Centre
Fully hosted Universal Queue contact centre.
A cloud-based contact centre offering universal queue providing the ability for an agent to handle voice calls, SMS, email, Facebook and Twitter. All the standard controls and functionality that you expect in enterprise contact centre software, without the capital investment.
Your security and that of your customers is paramount.
We are PCI certified at the highest level (level1) and audited by 3rd party assessors monthly, quarterly and annually. We’re proud to have achieved the highest merchant level.
Your cloud-based system is only as good as the service that supports it.
We only use carrier grade, class 5 telecommunications networks to ensure your data is routed by reputable service partners with three levels of redundancy embedded in their infrastructure.
Get 15 years of cloud expertise working for you.
We were among the first to recognize the potential of cloud services to deliver greater value and superior performance. Today, our mature technologies continue to evolve.
Without attentive, responsive support, no cloud solution can flourish.
Our reputation is built on superlative support and consistently innovative problem solving delivered swiftly and at no additional cost.
24/7/365 we are there when you need us.
Service Level Agreement
We will route your calls and if we don't we will pay you for the aggravation.
Based in Canada service North America
We are based in Canada and so are our data centres, so your data is secure and protected.
NEWS AND UPDATES
We are updating our platform and offering new capabilities all the time!