• pci compliant

    TELECOMMUNICATION AS A SERVICE

  • IDEATION

    We are an idea-based company that creates intelligent cloud-communication tools.

    Our cloud platforms help major enterprises across North America stay connected and informed.

    We connect businesses to their greatest asset: their customers.

    HOW WE DO IT?

    Aizan is a bright, nimble company that thrives on ideas and demonstrates thought leadership. In partnership with other innovative companies, we create intuitive and intelligent tools that help you connect with customers efficiently.

    OUR HISTORY

    As early as 1999, our three founders established one of the first hosted IVR solutions in Canada, with the vision of providing intelligent solutions to companies who want to stop the hardware buying cycle. Today, the company remains true to its vision of providing cloud-based solutions that are simple, robust, scalable and affordable.

  • OUR SOLUTIONS

    We have gathered some amazing building blocks you can use to quickly and efficiently create voice applications of any type or complexity. They’re easy to access and use through the web portal, but if you need a hand, we’re here to help.

    IVR

    Highly scalable, highly redundant, tons of functionality

     

    IVR in the cloud with all the functionality you can imagine with highly redundant and scalable capabilities.

     

    We offer both INbound and OUTbound capabilities with highly complex routing, load balancing and queuing functionality.

    Call Recording

    High quality stereo recordings

     

    Natively embedded into our platform, Recording can now be done in the cloud without any hardware. We offer recording on Toll Free and local numbers with full web based tracking and control of all recordings.

     

    Redaction

    Call recordings that meet PCI standards.

     

    Our redaction services ensure that all your call recordings are scrubbed for sensitive data. We adhere to all PCI compliance requirements giving you peace of mind while still being able to record calls.

     

    Voice Analytics

    Word and Emotive analytics.

     

    We provide extensive Call Analytics based on both Words and Emotions, converting your telephone calls into true Business Intelligence. Find out what your callers and staff are saying and what they are feeling when they interact with your company, without having to listen to a recording.

     

    Cloud Contact Centre

    Fully hosted Universal Queue contact centre.

     

    A cloud-based contact centre offering universal queue providing the ability for an agent to handle voice calls, SMS, email, Facebook and Twitter. All the standard controls and functionality that you expect in enterprise contact centre software, without the capital investment.

     

  • WHY AIZAN

    PCI Compliant

    Your security and that of your customers is paramount.

    We are PCI certified at the highest level (level1) and audited by 3rd party assessors monthly, quarterly and annually. We’re proud to have achieved the highest merchant level.

    Carrier Grade

    Your cloud-based system is only as good as the service that supports it.

    We only use carrier grade, class 5 telecommunications networks to ensure your data is routed by reputable service partners with three levels of redundancy embedded in their infrastructure.

    Experience

    Get 15 years of cloud expertise working for you.

    We were among the first to recognize the potential of cloud services to deliver greater value and superior performance. Today, our mature technologies continue to evolve.

    Support

    Without attentive, responsive support, no cloud solution can flourish.

    Our reputation is built on superlative support and consistently innovative problem solving delivered swiftly and at no additional cost.

    24/7/365 we are there when you need us.

    SLA

    Service Level Agreement

    Really straightforward.

    We will route your calls and if we don't we will pay you for the aggravation.

    Canadian

    Based in Canada service North America

    We are based in Canada and so are our data centres, so your data is secure and protected. 

  • PARTNERS

  • CONNECT WITH US

     

    You're awesome. Let's talk.

     

     

    Email

    Phone

    1 866 799 9222

     

    Sales

    sales@aizan.com

     

    Support

    ops@aizan.com

    20 Duncan Street, Toronto M5H 3G8

     

  • NEWS AND UPDATES

    We are updating our platform and offering new capabilities all the time!

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