Qtivity is an innovative in-queue entertainment platform that enhances and integrates into leading contact center solutions. Learn more today!
Qtivity will allow callers to define their in-queue experience by enabling them to choose the music they listen to, or select from a menu of alternative activities like quizzes, polls and other fun, interactive experiences.
Qtivity eliminates caller complaints about the quality of music and repetitive announcements that dominate current contact center queues and allows businesses to energize the way that they welcome their customers.
Qtivity currently offers over thirty genres of music that can be incorporated into your queue experience. Additional caller experiences are launching soon, which will allow you to offer your customers an in-queue entertainment experience unlike any other!
Your marketing team benefits from a simple, web-based interface to implement messaging directly into the on-hold experience, such as limited-time promotions, holiday or event-based content. Our intuitive dashboard reveals which messages, songs and experiences are connecting with your audience.
Reward your customers with an advanced in-queue entertainment experience that actually becomes a customer experience differentiator.
The Qtivity In-Queue Entertainment Platform raises the bar for on-hold experiences. It can even survey the caller’s opinion while in-queue.
Since they control the experience, a caller’s willingness to hold increases, realizing a greater likelihood they will connect with an agent.
Qtivity delivers customers to the contact center agent in an improved frame of mind, achieved through a superior in-queue experience.
When the in-queue experience is mishandled, customer churn increases and brands are damaged. Qtivity protects your customer relationships.
Gain access to a new tier of proprietary data through our intuitive dashboard, that will help you better understand your customers.
Request more information today!
Years of experience
Numbers under management
Call minutes routed annually
Different voice channels
