Accessible Canada Act ("ACA"): Feedback Process Description


To provide a clear and accessible channel for customers to communicate feedback on accessibility in alignment with the requirements of the Accessible Canada Act ("ACA").


This process applies to all customers and stakeholders of Aizan Technologies Inc. who wish to provide feedback on accessibility related to our services and their experience.

1. Purpose of the Feedback Process

The feedback process serves to:

  • Collect input from users of Aizan's services to continually improve accessibility.
  • Comply with the regulatory requirements of the ACA as governed by the Canadian Radio-television and Telecommunications Commission ("CRTC").
2. Feedback Channel

Customers who wish to provide accessibility feedback should do so through email. Email Address: Email Subject: "ACA: Feedback"

3. Information to be Provided

In order to process and respond to the feedback efficiently, it's important that the following details be included in the feedback email:

  • Name: Full name of the individual providing feedback.
  • Phone number: Contact number to reach out if any further details or clarification is required.
  • Relation to Aizan: e.g., customer, service provider, stakeholder, etc.
  • Description of the ACA feedback: A detailed description of the feedback concerning accessibility. Include any specific issues faced, suggestions, or general feedback, as well as a description of the department or service your complaint relates to.
  • Email: An alternate method to get in touch and provide updates regarding the feedback.

If you want to provide feedback anonymously, use the contact form located on our website (,  however this method will obviously preclude the acknowledgement of receipt and response outlined below.

4. Feedback Acknowledgment

Once the feedback is received, Aizan will acknowledge receipt within five (5) business days. This acknowledgment will confirm that the feedback is being reviewed and will provide an estimated timeframe for a comprehensive response.

5. Feedback Review & Response

Aizan is committed to reviewing all feedback received. A designated team will analyze the feedback, investigate the concerns, and take appropriate measures. Customers can expect a detailed response within twenty-one (21) business days of the feedback being submitted.

6. Feedback Records

All feedback will be documented and stored securely for a period of two (2) years. This ensures that Aizan can revisit past feedback and continually make improvements to its services. Personal information will remain confidential unless the person consents to its disclosure. You agree to the collection, use and storage of your personal information provided to Aizan for the purposes of responding to you, documenting your inquiry and improving our services.

Submit Your Feedback Anonymously

By using this form, you understand that it precludes our ability to acknowledge receipt and to respond.

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Feedback is invaluable. We appreciate the time and effort our customers invest in sharing their experiences with us. Together, we aim to make our services more accessible, catering to the diverse needs of all our users. See Aizan's latest Accessibility Plan.

Need help deciding what your business needs are? Get in touch!

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