To provide a clear and accessible channel for customers to communicate feedback on accessibility in alignment with the requirements of the Accessible Canada Act ("ACA").
This process applies to all customers and stakeholders of Aizan Technologies Inc. who wish to provide feedback on accessibility related to our services and their experience.
Customers who wish to provide accessibility feedback should do so through email. Email Address: email@example.com. Email Subject: "ACA: Feedback"
If you want to provide feedback anonymously, use the contact form located on our website (aizan.com/accessible-canada-act), however this method will obviously preclude the acknowledgement of receipt and response outlined below.
Once the feedback is received, Aizan will acknowledge receipt within five (5) business days. This acknowledgment will confirm that the feedback is being reviewed and will provide an estimated timeframe for a comprehensive response.
Aizan is committed to reviewing all feedback received. A designated team will analyze the feedback, investigate the concerns, and take appropriate measures. Customers can expect a detailed response within twenty-one (21) business days of the feedback being submitted.
All feedback will be documented and stored securely for a period of two (2) years. This ensures that Aizan can revisit past feedback and continually make improvements to its services. Personal information will remain confidential unless the person consents to its disclosure. You agree to the collection, use and storage of your personal information provided to Aizan for the purposes of responding to you, documenting your inquiry and improving our services.
By using this form, you understand that it precludes our ability to acknowledge receipt and to respond.
Feedback is invaluable. We appreciate the time and effort our customers invest in sharing their experiences with us. Together, we aim to make our services more accessible, catering to the diverse needs of all our users.