A reliable, cloud-native solution which utilizes multiple data and telephony connections, ensuring connectivity. Adaptable to your needs, including language preferences and the ability to self-configure features.

The sensibility of this solution is the integration between self-service capability and the system intelligence to know when a live agent is the best option, advancing the opportunity for first call resolution.

The Resilient IVR (RiVR) design prioritizes the customer experience, ensuring that every call is answered during a spike event, while also protecting the call centre from being overwhelmed with calls.

When placing customers into a queue becomes necessary, high capacity queuing let’s your customers know when they will be served and offers them the option to receive a callback instead of continuing to hold.

An abundance of reports, detailing key performance indicators and caller trends, that form the foundation for ongoing system customization and improvement, while raising the level of customer experience.

Receive invaluable customer feedback in near real time. Ask one or more questions at the end of the call. The customer's verbal response is automatically transcribed and converted to text for easy management.