Accessibility Plan for Aizan Technologies Inc.

Version 1

Updated May 2024

1. Introduction

Aizan Technologies Inc. is committed to creating an inclusive and accessible environment for all employees, clients, and stakeholders. As a Class T3 regulated entity under the Accessible Canada Act, we recognize our responsibility to identify, remove, and prevent barriers to accessibility within our organization. This Accessibility Plan outlines our strategy to achieve these goals and ensure compliance with the Accessible Canada Act. We are guided by the principles that all persons must be treated with dignity, have equal opportunities, and be able to fully participate in society.

2. Objectives

• To identify, remove, and prevent barriers to accessibility for people with disabilities.
• To comply with the standards and requirements set by the Accessible Canada Act.
• To foster an inclusive culture within Aizan Technologies Inc.
• To treat all persons with dignity and respect, regardless of their disabilities.
• To provide all persons with the same opportunity to live the lives they choose.

3. Accessibility Standards

Aizan Technologies Inc. will adhere to the following accessibility standards:
‍
3.1 Built Environment

• Review physical spaces, considering input from persons with disabilities, to ensure workspace options are provided to accommodate disabilities.

3.2 Information and Communication

• Ensure all digital content, including websites, internal portals, and communications, is accessible while working towards compliance with WCAG 2.1 AA standards.
• Provide alternative formats for communication upon request, such as large print and audio formats.

3.3 Employment

• Review existing policies to ensure hiring practices are inclusive, providing accommodations during the recruitment process.
• Ensure workplace accommodations are available for employees with disabilities, including assistive technologies and flexible work arrangements.
• Ensure awareness amongst all staff regarding accessibility and inclusivity best practices.
• Treat all employees with dignity and respect, and ensure they have the same opportunities to advance in their careers.

3.4 Customer Service

• Ensure all customer service channels are accessible, including phone, email, and online support.
• Train customer service representatives on how to interact effectively and respectfully with individuals with disabilities.
• Provide accessible billing and account management options for clients with disabilities.
• All persons have meaningful options and the freedom to make their own reasonable choices regardless of their disability.

4. Compliance and Enforcement

• An Accessibility Officer responsible for overseeing the implementation and monitoring of the Accessibility Plan has been appointed.
• Conduct biannual internal accessibility audits and assessments to identify and address any barriers.
• A feedback mechanism for employees and clients to report accessibility issues and suggest improvements has been established and incorporated into the company’s website.
• Ensure our laws, policies, programs, services, and structures take into account the diverse ways individuals interact with their environments and the multiple forms of marginalization they may face.

5. Complaint Resolution

• Develop a clear and transparent process for receiving, investigating, and resolving accessibility-related complaints.
• Ensure that complaints are addressed promptly and that appropriate actions are taken to resolve issues.
• Maintain records of all complaints and resolutions to monitor trends and improve accessibility measures.

6. Public Sector Duties

• Submit annual accessibility reports to the Canadian Radio-television and Telecommunications Commission (CRTC) outlining our progress and compliance with the Accessible Canada Act.
• Ensure that the development and revision of accessibility standards and regulations aim to achieve the highest level of accessibility for persons with disabilities.

7. Awareness and Training

• Aizan has incorporated accessibility considerations into three major corporate policy documents:
  HRM-POL-001_Employment Principles
  HRM-POL-011_Accessible Customer Service
  HRM-POL-012_Workplace Emergency Response
• Review corporate policies and procedures relating to accessibility with all employees, including new hires, to ensure awareness and understanding of accessibility issues and best practices.
• Encourage a culture of inclusivity and respect for individuals with disabilities within the organization.

8. Continuous Improvement

• Review and update the Accessibility Plan annually to ensure it remains relevant and effective.‍
• Stay informed about updates to the Accessible Canada Act and other relevant legislation and incorporate changes into our policies and practices.
• Encourage continuous feedback from employees and clients to identify areas for improvement and innovation in accessibility.

9. Contact Information

For questions or feedback regarding this Accessibility Plan, please contact:

Accessibility Officer
Aizan Technologies Inc.
200-214 Adelaide St. WestToronto, OntarioM5H 1W7
acafeedback@aizan.com
1-866-799-9222

This enhanced Accessibility Plan demonstrates Aizan Technologies Inc.'s commitment to creating an inclusive and barrier-free environment for all individuals. We will continue to work diligently to meet and exceed the requirements of the Accessible Canada Act and to ensure accessibility for our employees, clients, and stakeholders.

May 2025 – ACA, First Progress Report for Aizan Technologies Inc.