To better assess the opportunity for Qtivity, this report provides an overview of the US contact center market; not just in terms of scale and current trends, but also the CX pain points that contact centers struggle to address.
Our view is that the following set of data points validates the untapped potential for Qtivity that contact centers have been overlooking.
Download our latest industry report, written by J Arnold & Associates.
This Insight Report was authored by J Arnold & Associates, an independent technology analyst consultancy. The analysis and conclusions have been drawn from industry-based research conducted across the contact center ecosystem.